Effective Date: July 28, 2025
Placemate respects your privacy. This policy explains how we collect, use, store, and share your personal information when you use our website and services. We may update this policy periodically, so we encourage you to review it from time to time.
Summary (At a Glance)
- We collect personal information when you create an account, contact us, or use our services.
- We use this information to provide, improve, and personalize your experience.
- We never sell your personal data.
- You can manage your communication preferences or request data deletion at any time.
Information We Collect
We collect two main types of information:
1. Personal Information
Information that identifies you as an individual, such as:
- Name
- Address
- Email address
- Phone number
- Account credentials (e.g. username)
You provide this data voluntarily when you:
- Fill out forms on our site
- Create or update your user profile
- Communicate with us or other users via our platform
- Subscribe to receive communications by contacting us (phone call, email, or SMS)
2. General Information
Non-identifying data about how you use our services, such as:
- IP address and browser type
- Device and operating system
- Location data (city/state)
- Referral source and browsing history
- Time spent on pages and clicks
This may be collected using cookies or third-party analytics tools (see below).
How We Use Your Information
We use your data for the following purposes:
Service Delivery (Contractual)
- To provide access to our platform and services
- To create and manage your account
- To send transactional or administrative updates
Communication (Legitimate Interest or Consent)
- To contact you about account activity, updates, and support
- To send marketing messages (with your consent)
- To alert you about new programs, offers, or events
Platform Improvement (Legitimate Interest)
- To analyze usage and improve user experience
- To monitor for misuse or fraudulent behavior
- To develop and enhance site features and performance
Sharing Your Information
We do not sell your personal information. We may share data with:
- Service providers: Platforms such as Google Analytics, Facebook Analytics, and HotJar that help us analyze and improve services.
- Legal authorities: To comply with court orders, laws, or legal processes.
- Business transfers: In the event of a merger, acquisition, or asset sale.
We do not share phone numbers with third-party marketers. We only share phone numbers with trusted SMS service providers for the sole purpose of sending messages to you. We may share anonymized, aggregated data (not identifiable to individuals) for research or reporting purposes.
Communication Preferences
You may receive SMS or email communications from us if you have consented. You can:
- Unsubscribe from email: Click the “unsubscribe” link in any email.
- Stop SMS: Reply STOP to any message.
- Contact us: Email hello@placemate.com
Data Retention & Security
We retain your personal information:
- As long as needed to provide services
- For up to 7 years after your account is closed (or as required by law)
We use industry-standard measures to protect your data. However, transmission over the internet is not completely secure, and we cannot guarantee absolute protection.
Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences
- Analyze traffic and usage patterns
- Improve your experience on our site
You can manage or block cookies in your browser settings. Third-party services may also use cookies—see their policies for details.
Users Under 18
Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we discover such data, we will delete it promptly.
Your Rights (California and Other Jurisdictions)
Depending on where you live, you may have the right to:
- Access your personal information
- Correct or update your data
- Delete your data
- Object to or restrict processing
- Withdraw consent
To exercise these rights, email hello@placemate.com.
External Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies independently.
Contact Us
If you have any questions or concerns about this policy, contact us at:
Placemate
hello@placemate.com